At LsDryClean, we strive to provide exceptional laundry and dry-cleaning services. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines our procedures and guidelines regarding refunds.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Services were not provided as agreed upon (e.g., missed pickup or delivery).
- Unsatisfactory quality of service (e.g., items not cleaned properly).
- Damaged items due to our negligence.
2. Requesting a Refund
To request a refund, please follow these steps:
- Contact our customer service team within [number of days, e.g., 7 days] of the service date.
- Provide your order details, including your name, contact information, and a description of the issue.
- Attach any relevant photos or documentation that support your claim.
3. Review Process
Once your refund request is received, we will review it and notify you of the outcome within [number of days, e.g., 5-7 business days]. If your request is approved, we will process the refund to your original payment method.
4. Refund Amount
Refunds will be issued for the amount paid for the specific service. Shipping or delivery fees are non-refundable unless there was an error on our part.
5. Exclusions
Refunds will not be issued for:
- Change of mind or dissatisfaction with the service that does not meet our quality standards.
- Items left unclaimed for more than [number of days, e.g., 30 days] after service completion.
- Damage to items not reported within the specified timeframe.
6. Changes to Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date.
7. Contact Information
For any questions regarding our Refund Policy, please contact us at:
Email: [your-email@lsdryclean.co.uk]
Phone: [your-phone-number]